Privacy Policy

Give Meds ("Give Meds", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, submit a medicine donation request, contact us, or otherwise interact with our services.

By using this website or submitting information to us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the website or submit personal information through it.

1. Information We Collect

We may collect the following information when you use our website or services:

• Contact details such as your name, phone number, email address, and postal address.
• Donation details such as medicine names, quantity, expiry date, storage information, pickup date, and related instructions.
• Messages, enquiries, feedback, or other information you send through our contact forms.
• Technical information such as browser type, device information, IP address, pages visited, and basic usage data.
• Any additional information you choose to share with us.

Please do not submit another person's medical records, prescription details, diagnosis, or personal health information unless you have authority to do so and the information is necessary for the donation request.

2. How We Use Information

We use personal information for lawful and service-related purposes, including to:

• Review, verify, schedule, and coordinate medicine donations.
• Contact you about pickup, eligibility, donation safety, or follow-up questions.
• Respond to enquiries, complaints, or support requests.
• Maintain donation records, operational logs, and internal quality checks.
• Improve website performance, user experience, safety, and service reliability.
• Meet legal, regulatory, audit, safety, or compliance obligations.

3. Consent and Communication

When you submit a donation or contact form, you consent to Give Meds contacting you by phone, email, SMS, messaging service, or other reasonable means for purposes related to your request. You may ask us to stop non-essential communications at any time.

4. Sharing of Information

We do not sell your personal information. We may share information only where necessary and appropriate, including with:

• Authorized team members, volunteers, medical reviewers, logistics partners, and partner organizations involved in verification, pickup, or distribution.
• Service providers that help operate our website, communication tools, records, hosting, analytics, or support systems.
• Government, regulatory, law enforcement, or legal authorities where required by applicable law or to protect safety and rights.

We ask service providers and partners to handle personal information responsibly and only for the purpose for which it was shared.

5. Cookies and Website Data

Our website may use cookies, browser storage, logs, analytics, or similar technologies to keep the site working, understand usage, improve performance, and protect against misuse. You can control cookies through your browser settings, but some site features may not work properly if cookies are disabled.

6. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No website, email, or online system can be guaranteed to be completely secure, so please share information carefully.

7. Data Retention

We retain personal information only for as long as reasonably necessary for donation handling, service records, legal compliance, dispute resolution, fraud prevention, audit, and legitimate operational purposes. When information is no longer needed, we will delete, anonymize, or securely archive it where practical.

8. Your Rights and Choices

Subject to applicable law, you may request access to your personal information, correction of inaccurate information, deletion of information, withdrawal of consent, or grievance redressal. We may need to verify your identity before processing a request.

To make a privacy request, contact us at info@givemedicines.com.

9. Children's Privacy

Our website and donation services are not intended for children under 18 years of age. If you believe a child has submitted personal information to us without appropriate consent, please contact us so we can take suitable action.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external sites. Please review their privacy policies before sharing information with them.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Your continued use of the website after changes are posted means you accept the updated policy.

12. Contact Us

For questions about this Privacy Policy or our handling of personal information, please contact: